MCEC

Accessibility

Melbourne Convention and Exhibition Centre (MCEC) is an accessible venue. We work hard to ensure we provide an inclusive environment for visitors, contractors and employees and address the needs of all users of the venue.

View our full accessibility features here

View our Accessibility Action Plan here.

Some of MCEC’s accessibility features include:
  • flat level entry to the Convention Centre, from the Exhibition Centre link and at the Convention Centre main entrance at Convention Centre Place
  • designated drop off points
  • accessibility ramps
  • accessible car park spaces
  • lift access from the car parks
  • accessible toilets
  • split-level counter service at Convention Centre customer desk, Ticket Box and Cafés
  • lifts and escalators in the Convention Centre
  • positions for wheelchairs on all levels of the Plenary
  • braille signage on room door signs and fixed directional signs
  • TTA Hearing Assisted accessible telephones with large operation buttons
  • guide dogs and other registered assistance dogs are welcome in all areas
  • Parent Rooms in the Exhibition Centre and Convention Centre
  • First Aid rooms located close to Convention Centre and Exhibition Centre Customer Service desks.

Assisted hearing devices

Most meeting rooms within the Convention Centre are equipped with a hearing assistance system. Visitors can loan a lanyard style infrared receiver. This will work directly with hearing aids fitted with a T switch or can be fitted with standard headphones.

Visitors can pre-book a receiver by contacting Customer Service on +61 3 9235 8310 or emailing customerservice @ mcec.com.au

We will require the following information:
  1. Date and time the receiver is required.
  2. Which rooms you plan to use the receiver (this service is not available in some rooms).
  3. Name of the borrower and contact telephone number.
  4. Collection location is at the Convention Centre Customer Service desk, which is located at the Convention Centre Place entrance of the Convention Centre.
  5. On collection we will require some form of identification.

Wheelchairs

MCEC offers a complimentary wheelchair service. We have a limited number of wheelchairs available for visitors attending events to loan on a daily, first come first served basis. Wheelchairs can only be used within the venue.

Visitors can pre-book a wheelchair by contacting Customer Service on +61 3 9235 8310 or emailing customerservice @ mcec.com.au

We will require the following information:
  1. Date and time the wheelchair is required.
  2. Name of the borrower and contact telephone number.
  3. Preferred collection location
    1. Convention Centre Customer Service Desk located at the Convention Centre Place entrance of the Convention Centre.
    2. Exhibition Centre Customer Service Desk located at the Clarendon Street entrance of the Exhibition Centre.
  4. On collection we will require some form of identification.

We recommend visitors requiring additional mobility assistance during a stay in Melbourne contact Travellers Aid at Flinders Street Station on + 61 3 9610 2030 or Southern Cross Station on +61 3 9670 2072.

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