MCEC leads the way in shaping a better customer experience
Monday 19 February 2018
A new industry-leading online portal, myMCEC, is offering Melbourne Convention and Exhibition Centre (MCEC) customers a seamless experience when organising an event.
myMCEC aims to streamline, simplify and enhance the overall customer experience by creating a centralised location for all event documentation, which can be accessed at any time, on any device.
Developed by Ungerboeck, myMCEC is the first customised technology of its kind in the meetings and events space.
The portal is accessible from the new MCEC website, launched this week.
myMCEC allows customers to:
- Review and upload important documents tailored to their event including: the initial proposal, event plan and floor plans.
- View tasks requiring completion and receive email reminders when an important milestone is happening.
- Allocate tasks to other team members.
- See key MCEC contacts.
- Make payments securely.
MCEC’s Director of Customer Experience & Optimisation, Anne Jamieson said myMCEC demonstrates the venue’s ongoing commitment to innovation and customer-centricity.
“At MCEC we encourage creativity and innovation. We’re constantly looking for ways to create new experiences and develop innovative products to ensure the best possible experience for our customers and their guests,” Ms Jamieson said.
“The portal was developed to address a common industry concern around how to manage large volumes of paperwork and multiple timelines.
“We created myMCEC, a digital solution, in collaboration with our customers which ensures their needs are met from the initial event planning stage through to its completion.”
The portal was rolled out to a number of customers in December 2017, ahead of its February launch and is already enhancing the overall customer experience.
MCEC worked with Ungerboek, global leaders in event management technology, to ensure myMCEC is tailored to each customer’s individual event requirements and accessible across all digital devices.