Frequently asked questions

  • What public transport options are there to MCEC?
    There are many ways to get to MCEC including by train, tram or bus. Refer to our full list of public transport options
  • Is there a taxi rank?
    There are two taxi ranks close to MCEC. One is located outside DFO on Convention Centre Place and the other is at Crown on Clarendon Street.
  • What carpark facilities do you have?
    There is plenty of parking in and around MCEC. View options to find the closest car park to your event.
  • Is there a cloak room?
    Visit our Customer Service desk at Convention Centre Place and our friendly team will happily store your coat or pram.
  • Where is the Plenary located?
    You’ll find Plenary within MCEC’s Convention Centre. Enter via Convention Centre Place, next to DFO and Pan Pacific Hotel or via the link to Exhibition Centre Door 6.
  • Does MCEC have assisted listening devices?
    MCEC has assisted listening devices available. Visitors can pre-book a receiver by contacting Customer Service on +61 3 9235 8000 or emailing customerservice@mcec.com.au.
  • Can I book a wheelchair?
    MCEC offers a complimentary wheelchair service. We have a limited number of wheelchairs available for visitors attending events to loan on a daily, first come first served basis. To book, call Customer Service on +61 3 9235 8000 or email customerservice@mcec.com.au.
  • Will there be a box office open on the day selling tickets?
    The box office opening hours and ticket availability is subject to change depending on each event. It is best to call Customer Service on +61 3 9235 8000 to confirm the box office location and timings for the event you want to attend.
Where to stay while you're here
MCEC is the only centre in Australia to offer on-site accommodation, with the five-star Pan Pacific Melbourne directly connected via a private internal walkway. The four-star Novotel will open in mid-2018 and will also be connected to our building. A huge range of additional accommodation can be found just a short walk away from MCEC.
What's on at MCEC