Meet myMCEC, our new customer portal

Wednesday 16 May 2018

Melbourne Convention and Exhibition Centre (MCEC) is enhancing customer experience with its industry-leading online portal, myMCEC, which launched in February.

myMCEC aims to streamline, simplify and enhance the overall customer experience by creating a centralised location for all event documentation, which can be accessed at any time, on any device.

Developed by Ungerboeck, myMCEC is the first customised technology of its kind in the meetings and events space.

myMCEC allows customers to:
- Review and upload important documents tailored to their event including: the initial proposal, event plan and floor plans.
- View tasks requiring completion and receive email reminders when an important milestone is happening.
- Allocate tasks to other team members.
- See key MCEC contacts.
- Make payments securely.

MCEC’s Director of Customer Experience & Optimisation, Anne Jamieson said myMCEC demonstrates the venue’s ongoing commitment to innovation and customer-centricity.

“At MCEC we encourage creativity and innovation. We’re constantly looking for ways to create new experiences and develop innovative products to ensure the best possible experience for our customers and their guests,” Ms Jamieson said.

“The portal was developed to address a common industry concern around how to manage large volumes of paperwork and multiple timelines.

“We created myMCEC, a digital solution, in collaboration with our customers which ensures their needs are met from the initial event planning stage through to its completion.”

MCEC worked with Ungerboek, global leaders in event management technology, to ensure myMCEC is tailored to each customer’s individual event requirements and accessible across all digital devices.

Manish Chandak, President/CEO of Ungerboeck said the organisation was thrilled to have partnered with MCEC on the myMCEC portal.

“myMCEC is a huge step forward in creating a more seamless and efficient digital experience for MCEC and its customers,” Mr Chandak said.

Exhibitions & Events Australia, Director of Operations, Jenny Harvey was involved in the planning stage for myMCEC and said being part of the project was a great experience.

“By involving end-users in the prototyping of the design of the portal, it’s led to an outcome that meets our needs as an exhibition organiser,” Ms Harvey said.

“myMCEC is a central repository where floorplans, proposals and everything related to my event can be found in one easy convenient place.”

Contact: Laura Chodowski, Media & Public Relations Advisor 
T +61 3 9235 8439 | M +61 435 659 082 | Elchodowski@mcec.com.au