MCEC Snapshot – Introducing MCEC Head of Sales, Steph Martin

As part of our series exploring MCEC’s new agile operating model, MCEC Head of Sales Steph Martin offers an insight into her role and how the new tribe operating model will help transform the customer experience. 

MCEC Snapshot – Introducing MCEC Head of Sales, Stephanie Martin

20/04/2022

As MCEC’s Head of Sales, Steph is responsible for sales best practice and oversees the growth and development of the sales teams directly connected to our Customer Experience Tribes in both Professional and Direct Partnerships. Steph also leads a group of commercial senior leaders dedicated to exploring new commercial event partnerships, innovation and revenue streams and the co-creation of events. 

Steph’s two decades of experience in event sales and leadership, combined with her passion for innovation and blue-sky thinking means it’s a role she’s incredibly excited to take on. An MCEC sales superstar for more than ten years, Steph was part of the team responsible for designing MCEC’s  new operating model and, having recently returned from maternity leave, she’s delighted to see it implemented. 

‘The new model allows us to connect with – and serve - the needs of our customers with pace and on a whole new level. A single touchpoint connecting the customer to a cross-functional team means they have access to expertise across all departments and the feedback loop drives us to continuously improve and refine the way we work. Led by our brilliant Heads of Customer Experience Kate Abbott and Neil Mather, we can only expect to continue to deliver great events for our customers. 

‘Connecting with people is the best part of my job, so I feel incredibly fortunate to now be in a position to be able to foster the growth of our sales people, while simultaneously driving the creation of new partnerships and collaborations. We have an incredible group of sales people, and now three new positions helping shape our future through Jade Carter, Senior Manager – Commercial Partnerships, Katie Tinetti, Senior Manager – Innovation and Dr Roksana Armani, Senior Manager – Inaugurals. 

Learn about our new organisational model or reach out to our friendly team and discover the difference for yourself.