FAQs
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How will my personal information be collected, used and stored?
In order for you to gain access to our virtual events platform, your event organiser may collect personal information from you and share it with MCEC.
We temporarily store personal information on a secure cloud-based virtual events platform which uses AWS (Amazon Web Services), and may use your information to provide your event organiser with live analytics. We may also share de-identified (anonymous) information with your event organiser for analysis. We securely dispose of your personal information 30 days after the conclusion of your event.
To read MCEC's full Privacy Policy click here
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How do I access my online event?
The organiser of your event will send you your access link or code, usually via email.
If you‘re having difficulty logging in, please email us here for support: support@mcec.com.au -
Can I request a free demo of your online platforms?
For a personalised demo, please contact our sales team at technology@mcec.com.au
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How much does it cost to run an online event with MCEC?
For pricing enquiries, please contact us at technology@mcec.com.au
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How many people can I have at my event?
We cater to all event sizes, please contact our team for more information at technology@mcec.com.au
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Do your online platforms have accessibility options?
Absolutely. Our digital event platform offers sign-language interpretation, live audio language translation and closed captions.
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Do you provide online support during your events?
Yes. Our technical and events experts are on-hand to guide and support you every step of the way.