Children and Families - Frequently Asked Questions


We welcome people of all ages to experience MCEC. For the majority of events children under two years of age may be admitted without a ticket if they remain seated on the lap of a parent or guardian.

Children aged 2 years and older require a ticket to enter Plenary and Goldfields Theatre and must occupy their ticketed seat. Please note that some shows (especially those intended for children) will have a different age policy. Please see the specific event page and ticket conditions for further information.

When bringing children please consider the interests and enjoyment of everyone attending. Any person, regardless of age, interrupting the enjoyment of others may be asked to leave an event and the venue.

FAQ

  • Do you provide booster seats?
    Yes! We have a limited number of booster seats available in Plenary and Goldfields Theatre. Please ask our Customer Service team on arrival and they will be able to provide you with one on a first come first serve basis.
  • Can I take a pram or stroller into the Plenary or Goldfields Theatre?
    Prams and strollers are not permitted in Plenary and Goldfields Theatre and must be stored in the Cloak Room near the Customer Service desk. Please check with our Customer Service team upon arrival as additional cloak rooms may be in operation for specific events.

    Some exhibitions also do not allow prams. Please check with the organiser of the event.
  • Do you have a parents room?

    We have two parents’ rooms located at either end of the venue. Please contact the Customer Service team for directions.

    Location of the parent room