Security - Frequently Asked Questions
Our security and Customer Service team are there for your safety. Please cooperate fully with all security checks and support these vital members of our team as they carry out important work to keep us all safe and sound.
What else do you do to ensure we are safe?
There are the security measures you can see and of course, the ones you can’t. We monitor the whole site each and every day and our staff are trained to ensure all our guests have a safe, secure and happy time. We work very closely with the Police and members of the security services to ensure our security procedures are up to date and following best practice.
Will there be bag checks and security screening?
Security screening may be a condition of entry to certain events. This may include bag inspections and/or electronic scanning. For these events, unsealed bottles cannot be brought into the venue. Food and beverage will be available after the security check.
How should I prepare for security screening?
- Finish any drinks before you enter the venue itself, as you’re not allowed to take open bottles in with you.
- Have your bag open ready for inspection.
- For some events security wanding may be required if so:
- Take your phone, camera and any large metal objects out of your pockets and place them in the trays provided.
- You don’t need to remove belts or shoes.
- Simply pass through the screening.
- Enjoy the show
- Lost Property
What is your bag policy?
We do not allow large bags into Plenary and Goldfields Theatre but you will be permitted to take small bags and handbags in with you. We class small bags as no larger than 35cm x 40cm x 19cm or standard handbags.
If you have to bring a large bag, you can store it at one of our cloakrooms.
Cloakrooms close 30 minutes after the end of the event. We won’t hold your items overnight, so you must pick them up before the facility closes.
Do you allow pass outs?
Some events do not permit pass outs once you enter the secure area. If this is the case, there will be signage at the security checkpoint before you enter.
Do you have CCTV?
Yes, areas of the venue has monitored CCTV.