The Customer Show
Tue 7 May, 8:30am - 4:00pm
Wed 8 May, 8:30am - 4:00pm
Join 2000+ of your peers and colleagues from across the entire customer experience ecosystem at The Customer Show this May 7-8! Hear practical case studies from leaders in customer experience and gain invaluable insights, strategies, and be at the cutting edge of the latest advancements in customer experience. With rapidly evolving technology and higher customer expectations, near-instantaneous customer service, tailored experiences and seamless customer interactions between multiple touchpoints will be essential to retail even your most loyal customers. That’s why it’s crucial for your organisation to leverage the latest advancements in AI, insights gained from a robust customer data strategy and seamless customer service to anticipate and exceed customer needs and preferences.
Address
Exhibition Centre
2 Clarendon Street, South Wharf
Melbourne Victoria, Australia 3006
Event links
Getting to MCEC
Whether you’re getting dropped off or heading over on public transport, access to our two main entrances is easy.
If your event is at the Exhibition Centre, head to our Clarendon Street entrance.
Otherwise, if you’re coming to the Convention Centre, the entrance at Convention Centre Place is best. It’s next to Pan Pacific Melbourne and DFO South Wharf.
If you’re driving in, we’ve got plenty of car parking options nearby. Read on for all you need to know for making your way here.
Getting to MCEC
Whether you’re getting dropped off or heading over on public transport, access to our two main entrances is easy.
If your event is at the Exhibition Centre, head to our Clarendon Street entrance.
Otherwise, if you’re coming to the Convention Centre, the entrance at Convention Centre Place is best. It’s next to Pan Pacific Melbourne and DFO South Wharf.
If you’re driving in, we’ve got plenty of car parking options nearby. Read on for all you need to know for making your way here.
Parking at the venue
Wilson Parking operates a secure underground car park at the Exhibition Centre that offers a range of flexible rates. Book online before you visit to ensure you’re guaranteed a great spot.
Book a car spot online at Wilson Parking
Car parks near by
There is an abundance of convenient secure car parking available around MCEC. Nearby we have:
Locations
Our closest station is Southern Cross. Once you exit the station, you can catch the 96, 109 or 12 tram routes down Spencer Street and arrive at our Clarendon Street entrance in just a few stops.
For train timetables or further trip planning, use Public Transport Victoria’s Journey Planner.
Tram routes 96, 109 and 12 will all take you directly to our Clarendon Street entrance (Stop 124A Casino/MCEC).
Otherwise, tram routes 70, 75 and the City Circle can drop you off at Stop 1 Spencer St/Flinders St. From there, it’s just a short walk up Clarendon Street until you reach us.
For tram timetables or further trip planning, use Public Transport Victoria’s Journey Planner.
From Monday to Friday, bus route 237 goes via Southern Cross Station to Eighteen Pence Lane stop on Lorimer Street, which is roughly a six-minute walk to MCEC.
For bus timetables or further trip planning, use Public Transport Victoria’s Journey Planner.
Various bike parking facilities are available in the City of Melbourne/Narrm , with more than 2700 bicycle hoops on streets across the city.
For access to Melbourne Exhibition Centre, there are bike hoops located on S Wharf Promenade at the Clarendon St entrance.
For access to Melbourne Convention Centre, there are bike hoops located along Convention Centre Place outside Wilson Parking South Wharf.
For more information on bicycle parking around Melbourne visit the City of Melbourne/Narrm site.
We have a nearby taxi rank outside our venue on Convention Centre Place by the Novotel Melbourne South Wharf hotel entrance.
When you arrive from Melbourne Airport (also known as Tullamarine Airport), you have three options. You can catch a taxi from outside your terminal or request a rideshare by following the signs outside your terminal to the pick-up zones.
You can also get the Skybus, which has a service called the Melbourne City Express that stops at Southern Cross Station, then it's just a short walk or tram ride to our Clarendon Street entrance.
Information for visitors
Charging stations
Power on with work or finish off that assignment at one of our many conveniently located charging stations throughout the venue. You’ll find them at Shed Café, Plenary Café, Goldfields Café + Bar, as well as behind both the Sovereign Room staircase and Door 17 staircase.
Wi-Fi
Free WiFi is available throughout the venue using the Melbourne Convention and Exhibition Centre free WiFi. Some events also have a dedicated premium WiFi network. If this is the case, the organiser of the event will provide you with the network name and password.
Parent rooms
Our Parent Rooms offer a comfortable and private space for parents and children. Located in both the Convention and Exhibition Centres, these feature everything you need to change or feed in privacy and comfort.
Prayer room
You can find prayer rooms located in Melbourne Convention Centre.
Cloak room
Looking for somewhere to store your coat, pram or luggage? Visit our Customer Service desk at either the Convention Centre Place and our friendly staff will happily lighten your load.
Cash-free venue
MCEC now operates as an entirely cash-free venue, we kindly ask visitors to exclusively use electronic payment. ATMs are located on the concourse of Melbourne Exhibition Centre near Door 4.
Information for visitors
Charging stations
Power on with work or finish off that assignment at one of our many conveniently located charging stations throughout the venue. You’ll find them at Shed Café, Plenary Café, Goldfields Café + Bar, as well as behind both the Sovereign Room staircase and Door 17 staircase.
Wi-Fi
Free WiFi is available throughout the venue using the Melbourne Convention and Exhibition Centre free WiFi. Some events also have a dedicated premium WiFi network. If this is the case, the organiser of the event will provide you with the network name and password.
Parent rooms
Our Parent Rooms offer a comfortable and private space for parents and children. Located in both the Convention and Exhibition Centres, these feature everything you need to change or feed in privacy and comfort.
Prayer room
You can find prayer rooms located in Melbourne Convention Centre.
Cloak room
Looking for somewhere to store your coat, pram or luggage? Visit our Customer Service desk at either the Convention Centre Place and our friendly staff will happily lighten your load.
Cash-free venue
MCEC now operates as an entirely cash-free venue, we kindly ask visitors to exclusively use electronic payment. ATMs are located on the concourse of Melbourne Exhibition Centre near Door 4.
We're here to make your MCEC visit easy. Use our 360 virtual tours from any device, anywhere in the world.
Wondering where your conference room is, how close the entrance is to your event, or where to find the nearest cafe? Need a rideshare drop-off point? Explore MCEC before you arrive with our virtual tours.
The venue has many accessible features. When you arrive at MCEC please see our Customer Service team if you have any queries or require assistance.
Vision impairment
Braille is provided on all room door signage and fixed directional signage throughout the venue. MCEC is guide dog friendly and welcomes any registered assistance dogs into all areas of the building.
Assisted hearing
Most meeting rooms within the Convention Centre are equipped with TTA Hearing Assisted telephones and hearing assisted devices available to hire free of charge. To book, call our Customer Service team on +61 3 9235 8000 or email enquiries@mcec.com.au .
Wheelchair access and hire
There are accessible toilets, ramps and lifts throughout our venue, including lift access from the car parks.
We have a limited number of wheelchairs that can be loaned to you for the day on a first-come, first-served basis. We also have a wider wheelchair available if required.
If you’d like to hire a wheelchair, call our Customer Service team on +61 3 9235 8000 or email us at enquiries@mcec.com.au .
Assistance animals
Assistance animals are permitted inside our venue. Due to limited space between seating rows, booking a wheelchair bay with a carer seat may provide more comfort for both patron and animal.
Wide and accessible seating
Please contact the authorised ticketing agent to arrange an accessible seat. Please do this before the event, as it may not be possible to arrange on the day.
We can provide wider seats for use. In the theatres these are placed in the accessible wheelchair spaces. Please contact the Customer Service team when you arrive on site to arrange.
Plan an unforgettable stay in Melbourne/Narrm, just steps away from MCEC
We've partnered with our local hotels to give you the best options and rates during your event right in the heart of Melbourne/Narrm.
With discounted rates on over 10,000 rooms, enjoy enticing amenities like outdoor heated pools, fitness centres, stylish rooftop bars, breathtaking panoramic views, and much more.
Exclusive offers
Additional accommodation options
Did you know we are Australia's only convention and exhibition centre with onsite accommodation? To get specific details and rates, please get in touch with the hotels directly using the contact information below.
Pan Pacific Hotel South Wharf: +61 3 9027 2000 (Connected directly to MCEC via Melbourne Convention Centre, Level 1)
Novotel South Wharf: +61 3 9058 0444 (Connected directly to MCEC via Melbourne Exhibition Centre)
The use of cameras, video recording or live streaming devices is strictly controlled within the venue and restrictions vary from event to event.
There will be signage and our Customer Service team will inform you if there is a total ban on cameras.
Generally, posting to social media is permitted and, on most occasions, encouraged.
If the event you are attending has specific restrictions, there will be signage and our Customer Service team will inform you.
As a general rule
Only small cameras for personal use are accepted
A professional camera is anything with a lens 35 mm or over. The use of professional cameras must be approved on all occasions. Cameras that look like SLR cameras may also be prohibited.
In the Plenary and Goldfields Theatre the use of flash is prohibited
The recording of live performances is generally prohibited.
If you are planning to film in or around the venue, you must get approval. Please complete this form for approval.
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