Melbourne Convention and Exhibition Centre (MCEC) Acknowledges the Traditional Owners of Narrm, the Wurundjeri Woi Wurrung people of the Kulin Nation. We pay our respects to their Elders past and present, and to Elders of all First Nations communities that visit MCEC.

We’re taking a break! Our office is closed 21 December – 5 January, but the fun continues.

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For general enquiries

All fields are required unless marked ‘optional’

Purpose of enquiry

Purpose of enquiry

Street addresses

Venue hire enquiries

Interested in hosting your next event at MCEC?

Complete the sales enquiry form or call the team on +61 3 9235 8210 .

Other phone enquiries

General: +61 3 9235 8000

Media: +61 3 9235 8944

Frequently asked questions

Opening hours

Our opening hours vary and are based on the events being held that day. The venue will always be open a minimum of one hour before the start of your event.

Ticketing

MCEC does not manage tickets to shows, concerts, and events, so we are unable to assist with ticketing enquiries. For any issues or questions regarding:

  • The purchase of tickets

  • Seating maps

  • Tickets not printing

  • Misplaced tickets

  • Refunds

  • Companion cards

Please get in touch with the authorised ticket issuer from where you purchased your tickets.

Feedback and complaints

We value your feedback. Please email your comments to enquiries@mcec.com.au , and we'll respond during business hours. You can also call us at 9235 8000 .

For more frequently asked questions head to our FAQs section on the Plan your visit page.

Deliveries

Postal address

GPO Box 777, Melbourne, Victoria, Australia 3001

Please note this postal address is for MCEC postal items only. All event related items must be delivered by courier to the loading dock.

Event deliveries

MCEC has two loading docks, one for the Convention Centre (located on ground level of MCC) and one for the Exhibition Centre (located at the rear of MEC).

To be accepted, all event deliveries must have the correct delivery label attached.

For more information on loading docks and deliveries, visit our loading docks and deliveries page .

National Relay Service

If you are deaf or find it hard hearing or speaking, the National Relay Service (NRS) can help you contact us: