MCEC VenueSafe Event Organiser

Keeping event organisers safe

Things may look a little different at MCEC. Rest assured, we have measures in place to provide a safe and secure environment for everyone. So when you and your event attendees visit, it may be different, but it will still be extraordinary.

Download our VenueSafe plan

How we're keeping you safe

VenueSafe Advisors

Increased sanitisation and cleaning.

All MCEC employees trained on coronavirus (COVID-19) safety and sanitisation protocols.

What you can do to keep our community safe

Stay at home if you are feeling unwell and get tested if you have any symptoms of coronavirus (COVID-19).

Face masks to be worn in-line with Victorian restrictions.

Our VenueSafe measures

Resources and support

VenueSafe Plan

MCEC’s VenueSafe Plan has been developed to establish standards and guidelines that enable MCEC and our customers to operate in a safe and secure environment under coronavirus (covid-19) restrictions.

VenueSafe Advisors

VenueSafe Advisors work alongside employees, customers and contractors to ensure the VenueSafe Plan and government restrictions are adhered to.

Employee training

All MCEC employees have received training on coronavirus (COVID-19) safety and sanitisation protocols.

For any specific questions relating to coronavirus (COVID-19), your Event Planner can help put you contact with a VenueSafe Advisor.

Conditions of entry

View our conditions of entry

Event organiser considerations

Signage For Your Event
Signage has been positioned in high traffic public areas throughout the venue, providing visitors with guidance on cough and sneeze etiquette, physical distancing, hand hygiene and the latest directions from health authorities. The artwork is available for event organisers to incorporate into their own event signage. Find out more.

Pre event communications to visitors

As an event organiser at MCEC, you are required to communicate the following information to visitors prior to attending an event.

Conditions of entry

Share link to MCEC's Conditions of Entry
Advise visitors to stay at home if feeling unwell:
You should stay home if unwell, and get tested if you have any symptoms such as loss or change in sense of smell or taste, fever, chills or sweats, cough, sore throat, shortness of breath and runny nose. If you suspect you may have coronavirus (COVID-19) call the dedicated hotline – open 24hours a day, 7 days – 1800 675 398.

COVIDSafe measures and visitor FAQ's

Share link to MCEC's COVIDSafe measures and FAQ's.

Visitor welfare

Signage

Signage has been positioned in high traffic public areas, providing visitors with guidance on cough and sneeze etiquette, physical distancing, hand hygiene and the latest directions from health authorities. The artwork is available for event organisers to incorporate into their own event signage. Find out more.

Incident Management

MCEC has developed an escalation flow chart to respond appropriately to individuals who present with symptoms of coronavirus (COVID-19). This is detailed in MCEC's VenueSafe Plan.

Onsite Care

In the event that an individual is feeling unwell and experiencing coronavirus (COVID-19) like symptoms and is mobile, they will be escorted to an isolation room and directed for offsite medical assessment.

Facilities and accessibility

Accessibility
MCEC recognises the importance of ensuring that MCEC is an accessible venue for people with accessibility requirements and works to ensure all business practises do not exclude people with an accessibility requirement from accessing events or employment opportunities. MCEC’s approach is unchanged by the current coronavirus (COVID-19) restrictions.

Parent’s rooms and prayer rooms
The frequency of cleaning and disinfecting in our parents' rooms and prayer rooms has increased.

Sanitisation and cleaning

Hand sanitising is required by all visitors, customers, employees and contractors on arrival to the venue.
Sanitisation stations containing at least 60 per cent alcohol have been distributed across MCEC at key entry points, customer service desks and other high traffic areas.
Frequency of routine cleaning has increased across the venue and the sanitisation of high frequency touch point areas is a priority.

Audio visual and technology services

We have adapted our Audio Visual and Technology Services to provide a safe and secure environment for our customers and employees. Some changes include:

All shared technical equipment including microphones, clickers and lapel microphones are sanitised after each event day, using Germi-UV technology.
Presenters are provided direction from AV technicians to position lapel or headset microphones on themselves to minimise close contact.
All MCEC technology equipment including audio desks, lecterns and lighting desks are sanitised after each individual use.
AV technicians maintain physical distancing between staff at AV desks where possible.
As per MCEC LinkSafe site induction any third party AV Suppliers must submit their COVIDSafe event documents for review and approval.

Existing bookings
If you have further questions about specific measures for your event, please contact your Account Manager or Event Planner and we will do our best to respond to you within 72 hours. Please note that our first priority is to assist customers with more immediate events. We will then continue to focus our efforts on working with customers with bookings further out.

New bookings
If you have further questions about specific measures for your event, please contact the sales team at: sales@mcec.com.au and we will do our best to respond to you within 72 hours. Please note that our first priority is to assist customers with more immediate events. We will then continue to focus our efforts on working with customers with bookings further out.

Where can I find more information?

Please visit the Department of Health and Human Services website for the latest advice on the measures in place in Victoria to help slow the spread of the coronavirus (COVID-19).

Victorian Government updates

Department of Health and Human Services

Australian Government updates

Department of Health

Smartraveller - travel advice