Accommodation
We are the only centre in Australia to offer onsite accommodation, with the five-star Pan Pacific Melbourne and Novotel directly connected via private internal walkways. There’s also a huge range of accommodation just a short walk away – 6,000 rooms to be exact!
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Frequently Asked Questions

Accessibility

The venue has many accessible features. When you arrive at MCEC please see our Customer Service team if you have any queries or require assistance.

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Plenary or Goldfields Theatre

Plenary and Goldfields Theatre have some specific entry requirements to ensure everyone enjoys themselves and are safe.

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Cameras Photography and Recording Devices

The use of cameras, video recording or live streaming devices is strictly controlled within the venue and restrictions vary from event to event.

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Children and Families

We welcome people of all ages to experience MCEC. For the majority of events children under two years of age may be admitted without a ticket if they remain seated on the lap of a parent or guardian.

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Facilities

We have a range of facilities to ensure your time at MCEC is productive, comfortable and enjoyable.

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Feedback and Complaints

Whatever the issue, talk to one of our Customer Service team or head to an information desk

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Security and lost property

We take the safety and security of all our patrons and visitors very seriously. If you’re coming to the venue, please ensure you arrive in plenty of time to pass through our enhanced security checks.

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Ticketing

As a venue only, we do not handle the management of tickets to shows, concerts and events at the venue and unfortunately cannot help with ticketing enquires.

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